To place an order:
Download an Order Form and send it to the Groundwater Model Project by ground mail or email.
To order parts or accessories:
Download the Parts Order Form and send it to the Groundwater Model Project by ground mail or email.
If you cannot access this information please contact GWMP by email.
If you recieve your order and it has been damaged in transit, please follow these instructions:
Unfortunately we have had
issues in the past with shipping our groundwater flow models across the country, and damages sometime occur when in transit to you. To ensure that
damaged models get returned properly and you get a working groundwater flow
model, please adhere to the following procedures if your order has been damaged
1. DO NOT TAKE ANYTHING OUT OF THE BOX! Keep ALL original packaging even if there is water damage, broken contents, etc. DO NOT recycle or throw awaty the box! Please take picture of the box showing what damage that has occurred and send them to GWMProj@uwsp.edu.
2. Contact Groundwater Model Project immediately about the damages. Explain the extent of the damage to your order. Returns must be made within 90 days of the package being delivered in order to avoid the return fee. Any models returned after 90 days will be charged a $100 return fee.
3. Groundwater Model Project will file a damage claim with USPS, and have a model shipped to you as soon as possible.
The Groundwater Model Project will do their
best to either repair your original model or ship you a new, undamaged model as
quickly as possible. We apologize if your order has been damaged. Please call
or email the Groundwater Model Project if you need help through this process.